Untap

Takes a plain-language description of what happened (a late or cancelled train, a delayed or cancelled flight, a TfL overcharge, a parking ticket, a council tax, water or broadband problem) and returns the UK refund and compensation schemes Untap covers that may apply. For eac...

Checks a late or cancelled train in Great Britain against National Rail’s historic running records and works out Delay Repay. Takes the two stations (names, partial names or three-letter codes), the date and roughly when the train left; the operator, ticket type and price paid...

Works out compensation for a delayed or cancelled flight under UK261 or EU261. Takes the flight number and date. What happened comes from flight-status records, which cover about the last year, or from what_happened and arrival_delay_minutes when given. Returns the matched rou...

Checks Transport for London contactless or Oyster journeys for overcharges: incomplete journeys (no touch out, so the maximum fare was charged) and missed Hopper fares. Takes journey rows from a journey history, or the text of the CSV download from a TfL account. PDFs and imag...

Returns one train operator’s Delay Repay rules: the delay at which it starts paying, each payout tier, the claim deadline, the link to its claim form, any automatic or one-click scheme, and the date the rules were last checked against the operator’s own page. Accepts the opera...

Returns how to submit one train, flight or TfL compensation claim on the company’s own form. Takes the claim type and the train operator or airline, with the journey date, ticket type, where it was booked and the airports as optional extras. Returns the eligibility rules for t...

Reads up to 25 emails (sender, subject, date and plain-text body) and picks out the ones that point to a train, flight or TfL claim: booking confirmations, delay and cancellation notices, airline schedule changes and denied boarding, TfL incomplete journey and maximum fare ema...

Saves the result of a train, flight or TfL check to the person’s Untap account, so it appears on their dashboard with its deadline. Accepts the save_claim arguments returned by a check, with the price paid added where the check listed it as missing. The verdict is worked out a...

Saves or updates one direction of a usual train journey (a commute) in the person’s Untap account: stations, usual departure time, travel days and day-ticket fare. An outward and a homeward journey are two separate routes. Saving the same route and time again updates it. Nothi...

Lists the person’s saved train routes with their ids, usual times, days and fares. Makes no National Rail lookups. Requires sign-in to Untap.

Hides a saved train route from the active list. The route is kept and can be restored by saving it again with its commute_id. No claims or bookings change. Requires sign-in to Untap.

Checks a saved train route against National Rail’s running records for one travel date and works out Delay Repay: the matched train, the delay, the amount, the deadline and a claim pack. When several trains match, the result lists them, each with a service_id. A saved route do...

Lists the claims in the person’s Untap account with amounts, deadlines, the verdict and their progress (not sent, sent, paid, rejected or archived). By default it shows claims that are still open; include_closed adds paid, rejected and archived ones. Requires sign-in to Untap.

Records progress on a claim in the person’s Untap account: sent (submitted to the operator or airline), paid (with the amount received, if known), rejected, or archived. Takes the claim_id given when the claim was saved or listed. This updates Untap’s record only; it does not...

Adds a UK train booking to the person’s Untap account and works out Delay Repay for it. One booking per call, with each journey in legs (one for a single, two for a return, in travel order). Untap checks National Rail’s Historical Service Performance records for each journey;...

Adds a flight to the person’s Untap account and returns the UK261 or EU261 verdict, the amount and the airline’s claim link. For past flights Untap checks AeroDataBox flight-status records; the status, delay and actual arrival fields are optional, and when left out Untap looks...

Adds TfL contactless journeys to the person’s Untap account, up to 500 rows per call, and checks everything they have saved for incomplete journeys, missed Hopper fares and other overcharges. Each row carries flags for an incomplete journey, a revenue-inspection maximum fare,...

Adds a UK parking ticket (a council PCN or a private parking charge) to the person’s Untap account and runs Untap’s appeal-grounds engine. Returns the grounds that may apply, how confident the match is, the appeal route and deadline. Grounds are matched against the contraventi...

Lists the savings rows in the person’s Untap account, filtered by category and status. Each row has the verdict status (claimable, pending_check, not_eligible and so on) and user_progress, what the person has recorded since: none, submitted (sent), received (paid) or archived....

Deletes every booking, statement, saved commute and claim in the person’s Untap account, in two steps. A call with confirm=false deletes nothing and returns a summary of what would be deleted, with a confirmation_token valid for 5 minutes. A call with confirm=true and that tok...