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Help Scout MCP Server

drewburchfield/help-scout-mcp-server

Connects AI assistants to Help Scout's support platform through their OAuth2 API. Exposes conversation search with filters for status, tags, date ranges, and email domains, plus customer and organization lookups. You get tools to pull full thread histories, conversation summaries, and inbox activity across multiple mailboxes. Ships with optional PII redaction for message bodies and customer contact fields if you need compliance guardrails. Includes a Cowork plugin that bundles navigation skills to help Claude pick the right search tool for ambiguous queries. Useful if your team lives in Help Scout and wants to query tickets, pull customer context, or spot patterns without switching windows.

GitHub stars
42
tools
3
auth
Secret needed
transport
STDIO
env vars
3
last updated
Mar 25, 2026
View on GitHub

Tools

3 tools

Public tool metadata for what this MCP can expose to an agent.

search_help_scoutFind operations by intent ("customer conversation history", "happiness report")

Find operations by intent ("customer conversation history", "happiness report")

No parameter schema in public metadata yet.

describe_help_scoutLoad the full input schemas for the operations you selected

Load the full input schemas for the operations you selected

No parameter schema in public metadata yet.

read_help_scoutExecute one operation: { "name": "getThreads", "arguments": { ... } }

Execute one operation: { "name": "getThreads", "arguments": { ... } }

No parameter schema in public metadata yet.

Sponsors

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Configuration

HELPSCOUT_APP_ID*secret

Help Scout OAuth2 App ID (also accepts HELPSCOUT_CLIENT_ID)

HELPSCOUT_APP_SECRET*secret

Help Scout OAuth2 App Secret (also accepts HELPSCOUT_CLIENT_SECRET)

REDACT_MESSAGE_CONTENT

Hide message bodies in responses for compliance (true/false)

Readme

Help Scout MCP Server

npm version Docker Ask DeepWiki License: MIT

An MCP server that gives AI assistants direct access to your Help Scout inboxes, conversations, customers, organizations, threads, and Docs knowledge base. Search tickets, pull customer and account context, inspect articles, spot patterns, and get answers without leaving your editor or chat window.

View the full README on GitHub

Details

Repository
github.com/drewburchfield/help-scout-mcp-server
Category
Search & Web Crawling
Package
help-scout-mcp-server
Transport
STDIO
Auth
Required
Registry
MCP registry, active

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