Zendesk Mcp

michaelrice/zendesk-mcp

A full-featured Zendesk integration that brings ticket management into Claude's tool loop. Exposes read and write operations over the Zendesk API: search, list, fetch, create and update tickets, post public replies or internal notes, assign agents, set status, manage tags, and apply macros. Also surfaces views, organizations, groups, custom statuses, time tracking, and attachment handling. Includes optional Help Center article resources and Git-Zen integration for reading linked GitLab issues. Ships with two prompts for ticket analysis and response drafting. Useful when you need Claude to triage support queues, draft responses, or sync ticket state with external trackers without leaving your workflow.

GitHub stars: 9
tools: 16
transport: STDIO
last updated: Oct 8, 2026

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Tools

16 tools

Public tool metadata for what this MCP can expose to an agent.

ZENDESK_COUNT_ZENDESK_ORGANIZATIONSCount the number of organizations in Zendesk.

Count the number of organizations in Zendesk.

No parameter schema in public metadata yet.

ZENDESK_CREATE_ZENDESK_ORGANIZATIONTool to create a Zendesk organization. Use when you need to group end users under a shared company profile. Use after confirming the organization name is unique.2 params

Tool to create a Zendesk organization. Use when you need to group end users under a shared company profile. Use after confirming the organization name is unique.

Parameters* required

external_idstring

Optional unique external identifier for this organization. Comparison is case-insensitive; use to sync with external systems.

namestring

Unique organization name. Leading/trailing whitespace is trimmed by Zendesk.

ZENDESK_CREATE_ZENDESK_TICKETCreate a ticket in Zendesk.5 params

Create a ticket in Zendesk.

Parameters* required

descriptionstring

Long-form description / steps to reproduce.

prioritystring

Zendesk priority. Must be one of: 'urgent', 'high', 'normal', 'low'.one of urgent · high · normal · lowdefault: normal

requester_emailstring

Email of the requester. Must accompany `requester_name`.

requester_namestring

Name of the requester. If you supply this, you MUST also supply `requester_email`. Leave both blank to default to the authenticated user.

subjectstring

Short summary of the issue. Keep it concise (e.g. 'Cannot log in').

ZENDESK_CREATE_ZENDESK_USERTool to create a new user in Zendesk. Use when you need to onboard a user with specific details.2 params

Tool to create a new user in Zendesk. Use when you need to onboard a user with specific details.

Parameters* required

skip_verify_emailboolean

If true, do not send a verification email upon creationdefault: false

userobject

User object containing all attributes to create

ZENDESK_DELETE_ZENDESK_ORGANIZATIONDelete an organization in Zendesk.1 params

Delete an organization in Zendesk.

Parameters* required

organization_idstring

ID of the organization to delete

ZENDESK_DELETE_ZENDESK_TICKETDelete a ticket in Zendesk.1 params

Delete a ticket in Zendesk.

Parameters* required

ticket_idinteger

ID of the ticket to delete

ZENDESK_DESTROY_MANY_ORGANIZATIONSTool to bulk delete Zendesk organizations. Use when cleaning up test data or removing obsolete organizations in one call. Returns a job_status payload to track progress.2 params

Tool to bulk delete Zendesk organizations. Use when cleaning up test data or removing obsolete organizations in one call. Returns a job_status payload to track progress.

Parameters* required

external_idsstring

Comma-separated list of Zendesk external organization IDs to delete (max 100). Required if ids is not provided.

idsstring

Comma-separated list of Zendesk organization IDs to delete (max 100). Required if external_ids is not provided.

ZENDESK_GET_ABOUT_MEGet information about the owner account in Zendesk.

Get information about the owner account in Zendesk.

No parameter schema in public metadata yet.

ZENDESK_GET_ALL_ZENDESK_ORGANIZATIONSGet all organizations in Zendesk.

Get all organizations in Zendesk.

No parameter schema in public metadata yet.

ZENDESK_GET_ZENDESK_ORGANIZATIONGet information about a specific organization in Zendesk.1 params

Get information about a specific organization in Zendesk.

Parameters* required

organization_idinteger

Numeric ID of the organization to retrieve (e.g. 123456).

ZENDESK_GET_ZENDESK_TICKET_BY_IDGet ticket details from Zendesk.1 params

Get ticket details from Zendesk.

Parameters* required

ticket_idinteger

ID of the ticket to get details for.

ZENDESK_LIST_ZENDESK_TICKETSList Zendesk tickets with pagination and filtering.5 params

List Zendesk tickets with pagination and filtering.

Parameters* required

external_idstring

Filter tickets by external ID

pageinteger

Page number for offset pagination (starts at 1)

per_pageinteger

Number of tickets per page (max 100)

sort_bystring

Field to sort by: 'assignee', 'assignee.name', 'created_at', 'group', 'id', 'requester', 'requester.name', 'status', 'subject', 'updated_at'

sort_orderstring

Sort order: 'asc' or 'desc'one of asc · desc

ZENDESK_REPLY_ZENDESK_TICKETAction to reply to a Zendesk ticket by adding a comment.3 params

Action to reply to a Zendesk ticket by adding a comment.

Parameters* required

bodystring

Comment contentdefault:

publicboolean

Whether the comment is public or internaldefault: true

ticket_idinteger

ID of the ticket to reply to

ZENDESK_SEARCH_ZENDESK_USERSTool to search Zendesk users by email or name. Use after confirming user identity before ticket creation.4 params

Tool to search Zendesk users by email or name. Use after confirming user identity before ticket creation.

Parameters* required

emailstring

Email address to search for. Exact match (e.g., 'jdoe@example.com').

namestring

Full or partial name to search for. For phrase searches, enclose in quotes.

pageinteger

Page number for offset pagination (starts at 1).

per_pageinteger

Number of users per page (max 100).

ZENDESK_UPDATE_ZENDESK_ORGANIZATIONUpdate an organization in Zendesk.2 params

Update an organization in Zendesk.

Parameters* required

dataobject

New data for the organization

organization_idinteger

ID of the organization to update

ZENDESK_UPDATE_ZENDESK_TICKETTool to update a ticket in Zendesk. Use when you need to modify ticket fields like status, priority, or subject after confirming the ticket ID.21 params

Tool to update a ticket in Zendesk. Use when you need to modify ticket fields like status, priority, or subject after confirming the ticket ID.

Parameters* required

additional_collaboratorsarray

Add collaborators without removing existing ones.

collaborator_idsarray

Collaborator user IDs to set (replaces existing).

collaboratorsarray

Collaborators to set (replaces existing). Accepts user IDs, emails, or {name, email} objects.

comment_author_idinteger

Author ID for the comment, if different from the authenticated user.

comment_bodystring

Text body of the comment to add.

comment_html_bodystring

HTML body of the comment to add.

comment_publicboolean

Whether the added comment is public (visible to requester) or internal.

comment_uploadsarray

Upload tokens to attach files to the comment.

custom_fieldsarray

List of custom field values. Each item: {id: number, value: any}.

dataobject

Optional raw ticket update object. Provide this to send fields under the 'ticket' wrapper directly. Alternatively, use the un-nested fields above.

due_atstring

Due date/time for task-type tickets (ISO 8601).

email_ccsarray

Email CCs to add/remove. Each object includes user_id or user_email, optional user_name, and action ('put'|'delete').

followersarray

Followers to add/remove. Each object should include user_id or user_email, with optional action ('put'|'delete').

metadataobject

Custom metadata to attach to this update's audit (approximately up to 1 KB).

prioritystring

Ticket priority. Allowed values: urgent, high, normal, low.one of urgent · high · normal · low

safe_updateboolean

Enable optimistic locking to prevent overwrites during collisions.

statusstring

Ticket status to set. If your account uses custom statuses, use custom_status_id via other endpoints.

subjectstring

Ticket subject/title to set during update.

tagsarray

Tags to set on the ticket. Using tags here replaces all existing tags.

ticket_idinteger

ID of the ticket to update.

+1 more parameters. See the server's own documentation for the full schema.

Readme

zendesk-mcp

A Model Context Protocol server that exposes Zendesk ticket read and write tools to Claude Code and other MCP clients.

What it does

Search, list (paginated), and fetch Zendesk tickets, comments, and attachments
Create new tickets and update existing ticket fields (including group, custom status, and tags)
Post public replies and internal notes
Set ticket status and assign tickets to agents
Browse and apply views and macros
Look up users, groups, organizations, and custom statuses
Read and write time-tracking entries
Format a ticket as a Markdown issue draft for handoff to a tracker (GitLab, GitHub, Jira)
Two MCP prompts (analyze-ticket, draft-ticket-response) for ticket analysis and response drafting
(Optional) Expose Zendesk Help Center articles as an MCP resource
(Optional) Read linked GitLab issues / MRs / commits via the Git-Zen Zendesk app

Prerequisites

View the full README on GitHub

Details

Repository: github.com/michaelrice/zendesk-mcp
Package: zendesk-mcp
Transport: STDIO
Registry: MCP registry, active