MCP FreeScout
Connects to FreeScout's helpdesk API to fetch tickets, analyze conversations, and draft responses. You get search with relative time filters (7d, 24h), ticket updates for status and assignment, internal notes for team communication, and an analysis tool that classifies issues as bugs versus feature requests while extracting error messages and code snippets. The draft reply tool converts Markdown to HTML automatically, so you can generate formatted responses that save directly to FreeScout without manual cleanup. Built on the modern MCP SDK with Zod validation and retry logic for API failures. Reach for this when you're triaging support queues and want AI assistance with ticket analysis and response generation instead of switching between your editor and the FreeScout web interface.
- GitHub stars
- 31
- tools
- 8
- auth
- Secret needed
- transport
- STDIO
- env vars
- 3
- last updated
- Aug 28, 2026
Tools
8 toolsPublic tool metadata for what this MCP can expose to an agent.
freescout_get_ticketFetch a FreeScout ticket with all its details and conversation threads.
Fetch a FreeScout ticket with all its details and conversation threads.
No parameter schema in public metadata yet.
freescout_analyze_ticketAnalyze a ticket to determine issue type, root cause, and suggested solutions.
Analyze a ticket to determine issue type, root cause, and suggested solutions.
No parameter schema in public metadata yet.
freescout_add_noteAdd an internal note to a ticket for team communication.
Add an internal note to a ticket for team communication.
No parameter schema in public metadata yet.
freescout_update_ticketUpdate ticket status and/or assignment.
Update ticket status and/or assignment.
No parameter schema in public metadata yet.
freescout_create_draft_replyCreate a draft reply in FreeScout that can be edited before sending.
Create a draft reply in FreeScout that can be edited before sending.
No parameter schema in public metadata yet.
freescout_get_ticket_contextGet ticket context and customer information to help craft personalized replies.
Get ticket context and customer information to help craft personalized replies.
No parameter schema in public metadata yet.
freescout_search_ticketsSearch for tickets across your FreeScout instance.
Search for tickets across your FreeScout instance.
No parameter schema in public metadata yet.
freescout_get_mailboxesGet a list of all available mailboxes in your FreeScout instance.
Get a list of all available mailboxes in your FreeScout instance.
No parameter schema in public metadata yet.
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FREESCOUT_URL*Your FreeScout instance URL (e.g., https://support.example.com)
FREESCOUT_API_KEY*secretFreeScout API key with read/write permissions
FREESCOUT_DEFAULT_USER_IDDefault user ID for ticket operations
Readme
FreeScout MCP Server
An MCP (Model Context Protocol) server for FreeScout helpdesk ticket management. This server provides tools to interact with FreeScout tickets, analyze issues, and manage customer responses.
Features
- 🎫 Ticket Management: Fetch, analyze, and update FreeScout tickets
- 🔍 Intelligent Analysis: Automatically analyze tickets to determine issue type, root cause, and solutions
- 💬 Draft Responses: Generate customer replies based on ticket analysis
- 📊 Advanced Search: First-class filter parameters with relative time support ("7d", "24h")
- 🔒 Type Safety: Full Zod schema validation with structured outputs
- 🔁 Reliability: Automatic retry logic with exponential backoff for transient failures
- ⚡ Protocol-ready stdio: A fresh
buildServerfactory serves both 2025-era and 2026 MCP stdio clients
v3 runtime
Details
- Repository
- github.com/verygoodplugins/mcp-freescout
- Website
- verygoodplugins.com/?utm_source=mcp-registry
- Category
- Search & Web Crawling
- Package
@verygoodplugins/mcp-freescout- Transport
- STDIO
- Auth
- Required
- Registry
- MCP registry, active
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