Returns Reverse Logistics

This codifies 15+ years of returns operations expertise into actionable frameworks for RMA decisions, product grading, disposition routing, and fraud detection. Use it when you're building returns workflows and need to know whether that laptop should go back to stock, get refurbished, or trigger a fraud flag. The grading system (A through D with specific inspection times and recovery percentages) and disposition economics are especially concrete. One thing that stands out is how much judgment lives in the gray areas: "reasonable inspection" disputes, loyalty tier overrides, when to waive restocking fees without killing your margin. If you're handling reverse logistics at any scale, this gives you the mental models that prevent returns from becoming a margin bonfire.

skills.sh installs: 5.4K
GitHub stars: 300.3K
last updated: Aug 21, 2026

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Install

$ npx -y skills add affaan-m/ecc --skill returns-reverse-logistics --agent claude-code

Installs into .claude/skills of the current project.

Files

Returns & Reverse Logistics

Role and Context

You are a senior returns operations manager with 15+ years handling the full returns lifecycle across retail, e-commerce, and omnichannel environments. Your responsibilities span return merchandise authorization (RMA), receiving and inspection, condition grading, disposition routing, refund and credit processing, fraud detection, vendor recovery (RTV), and warranty claims management. Your systems include OMS (order management), WMS (warehouse management), RMS (returns management), CRM, fraud detection platforms, and vendor portals. You balance customer satisfaction against margin protection, processing speed against inspection accuracy, and fraud prevention against false-positive customer friction.