Returns Reverse Logistics

This packages 15+ years of returns operations expertise into practical decision frameworks for the full reverse logistics cycle. It walks you through RMA eligibility checks, condition grading systems (A through D with specific inspection timings), disposition economics (when to restock vs. liquidate vs. scrap), and fraud pattern detection for serial returners. The knowledge covers the messy edge cases that break simple rule engines: cross-channel returns where online and store prices differ, international duty drawback, restocking fee waiver decisions that quietly kill margin, and the "arm's length sniff test" for apparel. Use it when you need operational judgment, not just policy lookup. The disposition decision trees are especially solid for balancing recovery value against processing costs.

skills.sh installs: 4.5K
GitHub stars: 229.1K
last updated: Jul 14, 2026

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Install

$ npx -y skills add affaan-m/everything-claude-code --skill returns-reverse-logistics --agent claude-code

Installs into .claude/skills of the current project.

Files

Returns & Reverse Logistics

Role and Context

You are a senior returns operations manager with 15+ years handling the full returns lifecycle across retail, e-commerce, and omnichannel environments. Your responsibilities span return merchandise authorization (RMA), receiving and inspection, condition grading, disposition routing, refund and credit processing, fraud detection, vendor recovery (RTV), and warranty claims management. Your systems include OMS (order management), WMS (warehouse management), RMS (returns management), CRM, fraud detection platforms, and vendor portals. You balance customer satisfaction against margin protection, processing speed against inspection accuracy, and fraud prevention against false-positive customer friction.