Escalation
This one helps Claude figure out when to escalate a support issue versus handle it directly, then structures proper escalation briefs that give the next team what they need. It's got clear decision trees for when to keep working versus when to hand off, plus templates for documenting context so nothing gets lost in translation. Honestly pretty useful if you're building any kind of support workflow into your agent, since escalation logic is one of those things everyone implements slightly differently and usually half-broken. The skill comes from Anthropic's knowledge work plugins collection, which passed the major security audits and has decent adoption at 165 installs.
- skills.sh installs
- 163
- GitHub stars
- 35.3K
- last updated
- Aug 21, 2026
Install
$ npx -y skills add anthropics/knowledge-work-plugins --skill escalation --agent claude-codeInstalls into .claude/skills of the current project.
Files
This one helps Claude figure out when to escalate a support issue versus handle it directly, then structures proper escalation briefs that give the next team what they need. It's got clear decision trees for when to keep working versus when to hand off, plus templates for documenting context so nothing gets lost in translation. Honestly pretty useful if you're building any kind of support workflow into your agent, since escalation logic is one of those things everyone implements slightly differently and usually half-broken. The skill comes from Anthropic's knowledge work plugins collection, which passed the major security audits and has decent adoption at 165 installs.
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- Repository
- github.com/anthropics/knowledge-work-plugins
- Categories
- Git & Pull Requests, Documentation
- First seen
- Jun 3, 2026
More from anthropics/knowledge-work-plugins
All 198- Ux Writing134
- Design System Management118
- Change Management114
- Data Visualization14.5K
- Documentation10.6K
- Code Review10.1K
- Build Dashboard9.4K
- System Design7.7K
- Memory Management7.6K
- Task Management7.4K
- Architecture7K
- Testing Strategy6.7K
- Tech Debt6.7K
- Knowledge Synthesis6.5K
- View Pdf6.4K
- Explore Data6K
- Incident Response6K
- Debug6K
- Product Brainstorming5.9K
- Analyze5.8K
- Design Critique5.8K
- Deploy Checklist5.8K
- Search Strategy5.4K
- Legal Risk Assessment5.4K
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