Support Ticket Triage
Paste in a support ticket or email thread and get back a structured triage: category, priority level with justification, reproduction steps, and a draft reply that follows your brand voice. It pulls out the issue type, customer impact, and what's blocking resolution, then formats everything into a clean summary with internal notes about root cause and which teams to loop in. Useful if you're juggling Zendesk or Intercom exports and want consistent classification without thinking through the same decision tree every time. The quality checks are sensible too: no false promises on ETAs, masks PII, and presents multiple likely categories when the signal is ambiguous.
- skills.sh installs
- 219
- GitHub stars
- 12.8K
- last updated
- Jun 3, 2026
Install
$ npx -y skills add composiohq/awesome-codex-skills --skill support-ticket-triage --agent claude-codeInstalls into .claude/skills of the current project.
Files
Support Ticket Triage
Standardize how to classify and respond to incoming tickets.
Inputs to gather
- Ticket text (include attachments/links), product area, customer plan/tier if known.
- Desired outputs: category taxonomy, priority levels, SLA hints, tone/brand voice, whether to draft a reply.
Workflow
- Parse context: identify issue type, product surface, severity, customer impact, reproduction hints, and blockers.
- Categorize: assign category and subcategory; set priority (e.g., P0–P3) with short justification.
- Draft response (if asked): concise acknowledgment, empathy, restate issue, next steps, and ask for missing info; include reproduction checklist when uncertain.
- Internal notes: suspected root cause, logs to pull, teams to loop, and tracking IDs to create/attach.
- Output: tabular or bullet summary with
Category,Priority,Summary,Proposed Fix/Next Steps,Reply Draft.
Quality checks
- Avoid promises; give ranges not exact ETAs unless provided.
- Mask PII if copying to public channels.
- If signal is weak, present 2–3 likely categories and what evidence would disambiguate.
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- Repository
- github.com/composiohq/awesome-codex-skills
- First seen
- Jun 3, 2026
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