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Zendesk

jdrhyne/agent-skills

A solid integration for teams running support through Zendesk. It handles the standard workflow: search tickets before creating duplicates, update status with internal notes, look up users by email, and export queue snapshots when you need reporting data. The skill enforces sensible guardrails like confirming before closing tickets or posting public replies, and it respects rate limits during bulk operations. Setup requires three environment variables for API auth. If you're already using Claude to triage or summarize support work, this gives you direct read/write access to your Zendesk instance without jumping between tools. Best for teams that want to automate ticket routing or pull context into longer investigations.

GitHub stars
235
last updated
Jun 10, 2026
View on GitHub

Install

$ npx -y skills add jdrhyne/agent-skills --skill Zendesk --agent claude-code

Installs into .claude/skills of the current project.

Files

Zendesk

Manage Zendesk tickets, users, and support workflows through the authenticated Zendesk API.

When to Use

  • search tickets or support history
  • create or update tickets
  • inspect user details
  • export queue data for analysis
  • summarize current support state

Setup

Use these environment variables:

  • ZENDESK_SUBDOMAIN
  • ZENDESK_EMAIL
  • ZENDESK_TOKEN

Build the Zendesk auth context from those variables and confirm access before trying ticket operations.

Workflow Rules

  1. Search before creating a ticket to avoid duplicates.
  2. Use views or targeted search instead of listing entire queues.
  3. Add internal notes when changing status or ownership.
  4. Confirm destructive or customer-visible actions before sending them.
  5. Respect Zendesk rate limits during bulk work.

Common Operations

SKILL.md on GitHub

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Details

Repository
github.com/jdrhyne/agent-skills
Categories
Backend & APIs, AI & Agent Building
First seen
Jun 11, 2026

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