Response Drafting
This handles customer-facing communications with a clear framework: lead with empathy, be direct, own mistakes, and always include next steps. It's built around matching tone to context (frustrated customer versus excited one, early relationship versus established) and avoiding the classic traps of vague timelines or hiding bad news in corporate speak. The structure it follows is acknowledge, inform, solve, close, which is basic but surprisingly easy to mess up when you're rushing through support tickets. From Anthropic's knowledge work collection, so the prompting is solid. Best for support teams or anyone who writes enough customer emails that they want consistency without sounding like a robot.
- skills.sh installs
- 191
- GitHub stars
- 35.3K
- last updated
- Aug 21, 2026
Install
$ npx -y skills add anthropics/knowledge-work-plugins --skill response-drafting --agent claude-codeInstalls into .claude/skills of the current project.
Files
This handles customer-facing communications with a clear framework: lead with empathy, be direct, own mistakes, and always include next steps. It's built around matching tone to context (frustrated customer versus excited one, early relationship versus established) and avoiding the classic traps of vague timelines or hiding bad news in corporate speak. The structure it follows is acknowledge, inform, solve, close, which is basic but surprisingly easy to mess up when you're rushing through support tickets. From Anthropic's knowledge work collection, so the prompting is solid. Best for support teams or anyone who writes enough customer emails that they want consistency without sounding like a robot.
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- Repository
- github.com/anthropics/knowledge-work-plugins
- Category
- Debugging
- First seen
- Jun 3, 2026
More from anthropics/knowledge-work-plugins
All 198- Nda Triage169
- Canned Responses163
- Escalation163
- Ux Writing134
- Design System Management118
- Change Management114
- Data Visualization14.5K
- Documentation10.6K
- Code Review10.1K
- Build Dashboard9.4K
- System Design7.7K
- Memory Management7.6K
- Task Management7.4K
- Architecture7K
- Testing Strategy6.7K
- Tech Debt6.7K
- Knowledge Synthesis6.5K
- View Pdf6.4K
- Explore Data6K
- Incident Response6K
- Debug6K
- Product Brainstorming5.9K
- Analyze5.8K
- Design Critique5.8K
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