It Operations

This one helps Claude think through IT operations systematically, from incident response to capacity planning. You get structured frameworks for setting up monitoring with actual alert thresholds, incident severity classifications that map to response times, and a change management risk calculator that scores impact times likelihood times complexity. It's built around ITIL principles but stays practical with runbook automation, post-mortem processes, and that eternal ops challenge of tuning alerts so your team doesn't burn out on false positives. Use it when you need Claude to help design observability strategies, write incident response procedures, or think through operational trade-offs instead of just spitting out generic DevOps advice.

skills.sh installs: 379
GitHub stars: 33.2K
last updated: Aug 21, 2026

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Install

$ npx -y skills add davila7/claude-code-templates --skill it-operations --agent claude-code

Installs into .claude/skills of the current project.

Files

IT Operations Expert

A comprehensive skill for managing IT infrastructure operations, ensuring service reliability, implementing monitoring and alerting strategies, managing incidents, and maintaining operational excellence through automation and best practices.

Core Principles

1. Service Reliability First

Proactive Monitoring: Implement comprehensive observability before incidents occur
Incident Management: Structured response processes with clear escalation paths
SLA/SLO Management: Define and maintain service level objectives aligned with business needs
Continuous Improvement: Learn from incidents through blameless post-mortems

2. Automation Over Manual Processes

Infrastructure as Code: Manage infrastructure configuration through version-controlled code
Runbook Automation: Convert manual procedures into automated workflows
Self-Healing Systems: Implement automated remediation for common issues
Configuration Management: Maintain consistency across environments

SKILL.md on GitHub