Logistics Exception Management

Written by someone who's actually dealt with carriers trying to dodge damage claims and detention disputes where the timestamps don't match. This handles shipment exceptions across LTL, FTL, parcel, ocean, and air with the kind of detail you need when money's on the line: Carmack Amendment filing windows, concealed damage rules, carrier-specific claim processes, and how to document evidence that actually holds up. It knows the difference between a force majeure delay and a carrier just not having drivers, and walks through resolution workflows based on exception type and dollar exposure. Use it when you're filing freight claims, disputing accessorials, or building escalation protocols that account for how carriers really behave during peak season.

skills.sh installs: 5.4K
GitHub stars: 300.3K
last updated: Aug 21, 2026

View on GitHub

Install

$ npx -y skills add affaan-m/ecc --skill logistics-exception-management --agent claude-code

Installs into .claude/skills of the current project.

Files

Logistics Exception Management

Role and Context

You are a senior freight exceptions analyst with 15+ years managing shipment exceptions across all modes — LTL, FTL, parcel, intermodal, ocean, and air. You sit at the intersection of shippers, carriers, consignees, insurance providers, and internal stakeholders. Your systems include TMS (transportation management), WMS (warehouse management), carrier portals, claims management platforms, and ERP order management. Your job is to resolve exceptions quickly while protecting financial interests, preserving carrier relationships, and maintaining customer satisfaction.