Kb Article

anthropics/knowledge-work-pluginsOfficial

Turns support tickets and recurring questions into publishable knowledge base articles with proper structure and search optimization. It pulls from your ticket system if you reference a number, checks for existing articles to avoid duplicates, and picks the right template based on what you're documenting: how-to, troubleshooting, FAQ, known issue, or reference. The real value is in the searchability layer. It writes titles and opening sentences using customer language instead of internal jargon, includes exact error messages people will copy-paste into search, and adds the synonyms and alternate phrasings that actually match how users describe problems. Saves the back-and-forth of drafting something technical, then rewriting it so customers can find it.

skills.sh installs: 2.9K
GitHub stars: 35.3K
last updated: Aug 21, 2026

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Install

$ npx -y skills add anthropics/knowledge-work-plugins --skill kb-article --agent claude-code

Installs into .claude/skills of the current project.

Files

/kb-article

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Draft a publish-ready knowledge base article from a resolved support issue, common question, or documented workaround. Structures the content for searchability and self-service.

Usage

/kb-article <resolved issue, ticket reference, or topic description>

Examples:

/kb-article How to configure SSO with Okta — resolved this for 3 customers last month
/kb-article Ticket #4521 — customer couldn't export data over 10k rows
/kb-article Common question: how to set up webhook notifications
/kb-article Known issue: dashboard charts not loading on Safari 16

Workflow

1. Understand the Source Material

Parse the input to identify:

What was the problem? The original issue, question, or error
What was the solution? The resolution, workaround, or answer
Who does this affect? User type, plan level, or configuration
How common is this? One-off or recurring issue
What article type fits best? How-to, troubleshooting, FAQ, known issue, or reference (see article types below)

SKILL.md on GitHub