Persona Customer Support
A solid workflow for turning Gmail into a proper support system without switching platforms. It triages your support inbox, converts emails into trackable tasks, logs everything to Sheets for status tracking, and handles escalations through Chat. The email-to-task workflow is the real win here since most teams struggle with support requests getting lost in email threads. You'll want the full Google Workspace skill stack loaded first. Works best if you already live in Gmail and Sheets rather than dedicated support tools like Zendesk.
- skills.sh installs
- 30.7K
- GitHub stars
- 32.2K
- last updated
- Aug 21, 2026
Install
$ npx -y skills add googleworkspace/cli --skill persona-customer-support --agent claude-codeInstalls into .claude/skills of the current project.
Files
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
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- Repository
- github.com/googleworkspace/cli
- Category
- CLI & Terminal
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