Analyzing User Feedback
This is basically a product sense coach trained on frameworks from 56 product leaders. When you're staring at a pile of NPS responses or support tickets, it helps you cluster feedback into themes, push past surface complaints to find root causes, and translate insights into actual decisions. The frameworks are solid: treating feedback as a continuous river not a quarterly event, talking to churned users instead of just happy ones, understanding that every support ticket represents a product failure. The real value is having someone challenge your interpretations and ask whether you're hearing from the right people or just the loudest ones. Good for PMs who need structure around the messy work of synthesis.
- skills.sh installs
- 2.6K
- GitHub stars
- 1.5K
- last updated
- Aug 21, 2026
Install
$ npx -y skills add refoundai/lenny-skills --skill analyzing-user-feedback --agent claude-codeInstalls into .claude/skills of the current project.
Files
Analyzing User Feedback
Transform raw signals into actionable insights by scaling empathy and synthesis.
Help the user with analyzing user feedback using insights from 19 guests and posts across Lenny's Podcast and Newsletter.
How to Help
- Categorize signals - Help the user group disparate feedback into themes or segments based on user influence and frequency.
- Assess representativeness - Determine if feedback reflects a vocal minority or a broad user need using representation frameworks.
- Set up dogfooding - Design internal processes to experience friction firsthand through audits and mandatory usage programs.
- Apply AI synthesis - Guide the user in using LLMs to process large datasets like transcripts, reviews, and support tickets.
Core Principles
Experiential Empathy
Jeff Weinstein: "We show up four to eight people total pretend to be some company with some outcome problem. Rule one is you do not work at Stripe and rule two is we're not here to solve any problems. This is just about practicing empathy for the customer."
Sponsors
Agent CaffeineSponsoredClose your lid, come back to finished work
SnugSponsoredThe clipboard manager for the AI eraPromote your product hereReach 125k+ visitors monthly
WaxSponsoredBlock anything with supervision, without erasing your iPhonePromote your product hereReach 125k+ visitors monthly
knobsSponsoredSee your site on any phone, any day, in any languageDetails
- Repository
- github.com/refoundai/lenny-skills
- Category
- Productivity & Planning
More from refoundai/lenny-skills
All 86- Brand Storytelling2.6K
- Startup Ideation2.5K
- Vibe Coding2.4K
- Content Marketing2.3K
- Pricing Strategy2.3K
- Giving Presentations2.3K
- Retention Engagement2.3K
- Written Communication2.2K
- Career Transitions2.2K
- Evaluating Trade Offs2.2K
- Fundraising2.2K
- Ai Evals2.2K
- Stakeholder Alignment2.1K
- Systems Thinking2.1K
- Positioning Messaging2.1K
- Setting Okrs Goals2K
- Building A Promotion Case2K
- Behavioral Product Design2K
- Managing Up2K
- Sales Qualification1.9K
- Designing Growth Loops1.9K
- Designing Surveys1.8K
- Technical Roadmaps1.8K
- Prioritizing Roadmap1.8K
Recommended
More Productivity & Planning
executive-onboarding-playbookdeanpeters/product-manager-skillsPlan a VP or CPO 30-60-90 day diagnostic onboarding path. Use when entering a new executive product role and avoiding premature change.2.6Kskills.sh installs
blog-strategyagricidaniel/claude-blogBlog strategy development including topic cluster architecture with hub-and-spoke design, audience mapping, competitive landscape analysis, AI citation surface 2.6Kskills.sh installs
qodo-get-rulesqodo-ai/qodo-skillsLoads coding rules from Qodo most relevant to the current coding task by generating a semantic search query from the assignment. Use when Qodo is configured and2.6Kskills.sh installs
implementing-agent-modesposthog/posthogGuidelines to create/update a new mode for PostHog AI agent. Modes are a way to limit what tools, prompts, and prompt injections are applied and under what cond2.6Kskills.sh installs
app-launcheronred/aso-skillsWhen the user wants to plan a launch strategy for a new app or major update. Also use when the user mentions "app launch", "launch plan", "launch checklist", "p2.6Kskills.sh installs
scientific-visualizationk-dense-ai/scientific-agent-skillsCreate and audit truthful, accessible, publication-ready scientific figures with Matplotlib, Seaborn, or Plotly. Use for figure design, multi-panel layouts, unc2.6Kskills.sh installs