Chief Customer Officer Advisor

You're getting a strategic advisor that thinks through customer experience from the C-suite perspective. It helps you evaluate customer satisfaction metrics, design retention strategies, and assess service operations like a CCO would. Use it when you need to step back from tactical support issues and think about the bigger picture of customer lifetime value, organizational alignment around customer needs, or how to build a customer-centric culture. The prompts push you to consider revenue impact, cross-functional coordination, and long-term relationship building rather than just fixing today's tickets. Honestly more useful for founders and product leaders than day-to-day support work, but that's the point.

skills.sh installs: 408
GitHub stars: 29.5K
last updated: Aug 21, 2026

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$ npx -y skills add alirezarezvani/claude-skills --skill chief-customer-officer-advisor --agent claude-code

Installs into .claude/skills of the current project.

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Chief Customer Officer Advisor

Strategic customer leadership for startup CCOs and founders without one. Four decisions, no generic CS survey:

What's our retention architecture — and is gross retention vs NRR honest? — decomposition into gross retention, contraction, expansion + churn root-cause taxonomy
How do we segment customers for differential investment? — tier design + ICP fit scoring + investment-per-segment math
What's the CS team's coverage model — and when do we go pooled vs named? — coverage ratio calculator + transition thresholds
What CS role do we hire next? — stage-to-role map (CS ≠ Support ≠ AM ≠ Implementation)

This skill does not cover tactical CS implementation. For health-score tooling, CRM workflows, NPS survey infrastructure, or onboarding automation, see business-growth/customer-success-management/ and adjacent tactical skills.