Ticket Deflector

anthropics/knowledge-work-pluginsOfficial

This pulls PayPal transaction data and HubSpot contact history, then drafts customer support replies in your voice. You forward an email or paste it in, Claude extracts the issue and relevant IDs, fetches the backend data, and stages a response. The workflow requires explicit approval before sending replies or issuing refunds, which is the right call for anything touching money. It's aimed at small business owners drowning in support tickets who want automation but not at the cost of losing control. The voice matching is an interesting touch. With 793 installs and a security warning from Snyk, you'll want to review what access you're granting before hooking it up to live customer data.

skills.sh installs: 1.7K
GitHub stars: 35.3K
last updated: Aug 21, 2026

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Install

$ npx -y skills add anthropics/knowledge-work-plugins --skill ticket-deflector --agent claude-code

Installs into .claude/skills of the current project.

Files

Ticket Deflector

Quick start

Forward or paste a customer email — Claude pulls order status from the connected payments connector, looks up the customer in the CRM and the support desk, and drafts a reply in the owner's voice. If a refund is needed, it stages the details and waits for explicit approval before issuing anything. Same-category connectors are peers (../../shared/connector-neutrality.md): whichever is connected runs the step.

User: "answer this customer" [forwards email]
→ Extract customer email + issue from thread
→ Pull transaction status from the payments connector (PayPal, Square, or Stripe)
→ Pull CRM contact history, and open tickets from the support desk
→ Check the refund/return policy and help-centre articles
→ Draft reply in owner's voice, within policy
→ Owner approves draft → send or stage
→ If refund needed: approval prompt → owner confirms → issue