Employee Support

This sets up the scaffolding for HR self-service systems with tiered support structures, FAQ templates, and escalation rules. You'd use it when building internal knowledge bases or standardizing how HR coordinators respond to common questions about benefits, PTO, and payroll. The tier system is sensible, ranging from immediate self-service lookups to sensitive matters that need HR directors. The FAQ examples are thorough with specific details like accrual rates and deadlines, though you'll need to plug in your own policies and approval thresholds. The response templates give you a starting structure, but the real work is deciding what gets escalated and how quickly, especially for edge cases your handbook doesn't cover.

skills.sh installs: 282
GitHub stars: 150
last updated: Aug 21, 2026

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Install

$ npx -y skills add guia-matthieu/clawfu-skills --skill employee-support --agent claude-code

Installs into .claude/skills of the current project.

Files

Employee Support

Create efficient employee support systems with structured FAQs, clear escalation paths, and self-service resources for common HR questions.

When to Use This Skill

Building HR knowledge bases
Creating FAQ documentation
Designing escalation matrices
Training HR support staff
Improving response consistency

Methodology Foundation

Based on HR service delivery models and knowledge management principles, combining:

Tiered support structure
Self-service enablement
Consistent messaging
Escalation protocols

What Claude Does vs What You Decide

Claude Does	You Decide
Drafts FAQ content	Policy specifics
Structures knowledge base	Escalation contacts
Creates response templates	Approval thresholds
Identifies common questions	Exception handling
Suggests improvements	Sensitive matters