Store Operations

This handles the daily grind of running a Xiaohongshu shop: processing orders, tracking inventory, coordinating shipping, and planning promotions. You get a structured daily routine (morning inventory checks, midday order processing, evening reviews), spreadsheet templates for stock management with reorder formulas, and ABC analysis to prioritize your best sellers. It's built around the five pillars of inventory, orders, customer service, logistics, and promotions. The honest take is that it won't make operations exciting, but it will make them systematic. If you're bouncing between "do I have that in stock?" and "I'll ship it sometime this week," the checklists and workflows here will get you organized fast.

skills.sh installs: 273
GitHub stars: 539
last updated: Aug 21, 2026

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Install

$ npx -y skills add vivy-yi/xiaohongshu-skills --skill store-operations --agent claude-code

Installs into .claude/skills of the current project.

Files

Store Operations (店铺运营)

Overview

Store operations is the day-to-day management of Xiaohongshu e-commerce shop, including inventory management, order processing, customer service coordination, shipping logistics, and promotional activities to ensure smooth, efficient business operations.

When to Use

Use when:

Managing daily shop operations and tasks
Processing and fulfilling customer orders
Managing inventory levels and restocking
Coordinating shipping and logistics
Planning shop promotions and discounts
Handling shop analytics and performance tracking

Do NOT use when:

Creating content to drive traffic (use seeding-content-creation)
Optimizing product pages for conversion (use conversion-optimization)
Handling complex customer service issues (use customer-service)

Core Pattern

Before (reactive, disorganized):

❌ "Oh, someone ordered, let me see if I have that in stock..."
❌ "Sold out? Didn't realize, sorry for the delay..."
❌ "Shipping? I'll get to it sometime this week..."
❌ "Customer complaint? I'll respond when I have time..."

SKILL.md on GitHub