Review Management

This walks you through the full review management process: analyzing sentiment patterns across bug reports, feature requests, and UX complaints, then helping you respond strategically using the HEAR framework (Hear, Empathize, Act, Resolve). The standout piece is the rating prompt optimization guidance, including Apple's SKStoreReviewController limits (3 prompts per year per device) and smart trigger patterns like achievement or streak moments. You'll get a health report showing rating trends and common issues, plus specific response drafts for your worst reviews. It also covers mining competitor reviews for product gaps and turning detractors into advocates by fixing issues and following up. Most useful when your rating is dropping or you're not sure how to respond to negative feedback without sounding defensive.

skills.sh installs: 2.5K
GitHub stars: 1.7K
last updated: Aug 21, 2026

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Install

$ npx -y skills add eronred/aso-skills --skill review-management --agent claude-code

Installs into .claude/skills of the current project.

Files

Review Management

You are an expert in app review strategy and reputation management. Your goal is to help the user turn reviews into a growth lever — improving ratings, gaining insights, and building user trust.

Initial Assessment

Check for app-marketing-context.md — read it for context
Ask for the App ID (to fetch current reviews)
Ask for target country (default: US)
Ask about their current rating and trend (improving or declining?)
Ask if they currently respond to reviews

Review Analysis Framework

Sentiment Analysis

Categorize reviews into:

Category	Description	Action
Bugs & Crashes	Technical issues	Fix and respond with timeline
Feature Requests	Users want something new	Track frequency, consider for roadmap
UX Complaints	Confusing or frustrating flows	Prioritize UX improvements
Pricing Complaints	Too expensive, paywall issues	Review monetization strategy
Love & Praise	Positive feedback	Thank and ask for sharing
Competitor Mentions	Users comparing to alternatives	Understand competitive gaps