Health Score Monitor

If you're building customer health scores from scratch or fixing one that generates too much noise, this walks you through the full framework: dimension weights, metric selection, scoring rules, and alert thresholds. It's based on Gainsight and Totango patterns and includes detailed scoring matrices for product, support, financial, and relationship health. The examples are thorough, maybe even dense, but that's the point. You get specific guidance on things like when to weight product usage higher versus relationship metrics, and how to set alert levels that don't create CSM fatigue. Good for customer success ops people who need structure, not just theory.

skills.sh installs: 217
GitHub stars: 150
last updated: Aug 21, 2026

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Install

$ npx -y skills add guia-matthieu/clawfu-skills --skill health-score-monitor --agent claude-code

Installs into .claude/skills of the current project.

Files

Health Score Monitor

Build systematic customer health monitoring with composite scores, trend tracking, and automated alerting for proactive customer success.

When to Use This Skill

Designing health score frameworks
Setting up monitoring dashboards
Creating alert thresholds
Analyzing health trends across portfolio
Optimizing existing health models

Methodology Foundation

Based on Gainsight Health Score Design and Totango Customer Success metrics, focusing on:

Multi-dimensional scoring
Leading vs lagging indicators
Score normalization
Trend analysis
Alert prioritization

What Claude Does vs What You Decide

Claude Does	You Decide
Designs scoring framework	Dimension weights
Calculates composite scores	Alert thresholds
Identifies trending patterns	Intervention triggers
Suggests monitoring cadence	Resource allocation
Recommends improvements	Business rule exceptions